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| | | Trinity Valley Community College has four campuses with nearly 550 lab computers, and every campus runs Faronics Deep Freeze on their lab computers. In fact, any of the computer labs that fall under our care must have Faronics Deep Freeze installed. Our computer technicians love it; it's the only way they can manage the labs in addition to the user computers. Deep Freeze seriously reduces the number of support calls we receive.The lab monitors have learned they can reboot and fix 99% of the issues. We absolutely love Deep Freeze and cannot imagine running our labs without it. | | - Alicia McLain, Sr. Systems Administrator, Trinity Valley Community | | | | | Keystone Community Resources has installed Faronics Deep Freeze on all public access computers and 90% of staff and administration computers. We have one main office, two smaller offices, and 55 community home locations that are all protected by Deep Freeze. We only have two IT staff, but these two are responsible for maintaining the computers in our 55+ locations that have a total of 180 computer workstations and eight servers.
We used to have to spend a large amount of our time undoing changes end-users were making to workstations and uninstalling the software they downloaded, not to mention eliminating the spyware and malware infections. Sometimes we had to bring in outside consultants to assist with cleanup, but since we began using Faronics Deep Freeze 4 years ago we have not had to call anyone. Deep Freeze has saved us from many hours of lost sleep and stress, and allowed us to make the most of the technology and staff we have. | | - Darryl Davis, Network Administrator, Keystone Community Resources, Clarks Summit, PA | | | Montgomery County Department of Job & Family Services was experiencing a number of problems with the computers that were made available for the public to use. We have eight public labs in total, and these labs were only supposed to take up about 25% of our time in terms of maintenance and support. The reality was that we were spending about 75% of our time fixing workstation problems such as spyware, viruses, users deleting icons and files, etc. It was almost a full-time job for one of our staff members.
We tried to use Windows Group Policies to lock the computers down, but it didn't work very well. We discovered Faronics Deep Freeze after speaking with a neighboring training center. Since deploying Deep Freeze, things have been great! We were able to reduce our trouble calls on these computers by 90%. Downtime has become virtually zero – the only time we need to deal with those computers now is if there is a hardware problem. This leaves us free to focus on our strategic projects and support the 450 employees that we have. | | - Barbara Copas, CNA, IT Specialist, Montgomery County Dept. Job & Family Services Montgomery County, OH | | | | | I had heard about Faronics Deep Freeze being used by another county agency with great success. I needed a solution for our agency laptops as they were being used in an uncontrolled manner. Users were able to alter their laptop configurations and install unauthorized software, which resulted in the laptops deviating away from their standard configurations. We had to recall the laptops on a regular basis to check them, make any required updates, and sometime re-image them when the damage was too great.
Now that Faronics Deep Freeze is installed on the laptops, our IT support team does not need to worry about them. Laptops are only brought in to make regular and quick anti-virus definition updates and install software patches. The fact that these laptops only need to come in every 90 days has made life easier for both the users and the IT support team. | | - Marcos Martinez, Systems Engineer, Stanislaus County, CA | | | Portsmouth Police Department has a number of multi-user machines in addition to the law-enforcement critical computers that are placed in all of our police cars. Before we started using Faronics Deep Freeze, our computers constantly required service due to users modifying the system settings and installing unauthorized software. In fact, we were making daily service visits to our multi-user machines just to keep them running. One of our network administrators had heard about a software solution that the city's public libraries were using to keep their computers consistent and trouble-free. After seeing Faronics Deep Freeze in action there, we knew this was the solution we need at the Portsmouth Police Department.
Now that we have Faronics Deep Freeze installed, if we have one ticket a week for those multi-user computers, it's a 'busy' week. Problems with workstation configuration drift are now non-existent. Deep Freeze has saved us 20 to 25 hours per week in IT support time required for those machines. | | - Officer Scott White, Portsmouth Police Department, Technical Services Unit, Portsmouth, VA | | |
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